Refund policy

Refund Policy

Thank you for supporting Bright Little Pages! We want every family to love their books. If something isn't right with your order, we're here to help.

Returns
We accept returns of unused, unopened, and undamaged books within 14 days of delivery. To start a return, email us at bria@brightlittlepages.com with your order number and the item(s) you would like to return, and we will reply with return instructions. We may not accept items sent back without contacting us first. Customers are responsible for return shipping costs, unless the order arrived damaged or we made an error with the order.

Final Sale Items
Personalized, signed, or specially prepared items are final sale and cannot be returned, unless they arrive damaged or incorrect.

Damaged Books
If your book arrives damaged, please contact us promptly and include photos of the damaged book and its packaging. Depending on the situation, we will offer a replacement or a refund.

Incorrect Orders
If we send the wrong book or make an error while fulfilling your order, we will correct it at no additional cost to you.

Lost Packages
If tracking shows that your package appears to be lost in transit, please reach out to us. We will work with you and the shipping carrier to resolve the issue. Once the shipment is confirmed lost, we may provide a replacement or refund.

Refunds
Once we receive and inspect your return, we will let you know whether your refund has been approved. Approved refunds are issued to your original payment method. Please allow some time for your bank or card issuer to process the refund.

Questions
For any questions about returns or refunds, contact us at bria@brightlittlepages.com.